step-by-step guide on selling successfully at Kula Marketplace

At Kula Media, we are committed to ensuring timely and efficient delivery of all digital and physical products. Please review our shipping and delivery guidelines below:

1. Digital Products:

• Our digital products (e-books, courses, templates, etc.) are delivered instantly via email upon successful payment.
• If you do not receive your product within 30 minutes, please check your spam/junk folder or contact us at admin@kulamedia.co.za.

2. Physical Products:

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Methods: We use trusted courier services for all physical product deliveries.
• Delivery Time: Local deliveries within South Africa take 3-7 business days. International shipping times may vary.
• Tracking: Once your order is shipped, you will receive a tracking number via email.

3. Shipping Fees:

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping may apply to certain promotions or bulk orders.

4. Order Issues & Delays:

• If your order is delayed beyond the estimated delivery time, please contact us for assistance.
• Kula Media is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Address Accuracy:

• Please ensure that your shipping details are accurate to avoid delays or lost shipments.
• We are not responsible for orders shipped to incorrect addresses provided by customers.

For any inquiries, feel free to reach out to our support team at admin@kulamedia.co.za.