Urban Essence

At Kula Media, we are committed to ensuring timely and efficient delivery of all digital and physical products. Please review our shipping and delivery guidelines below:

1. Digital Products:

• Our digital products (e-books, courses, templates, etc.) are delivered instantly via email upon successful payment.
• If you do not receive your product within 30 minutes, please check your spam/junk folder or contact us at admin@kulamedia.co.za.

2. Physical Products:

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Methods: We use trusted courier services for all physical product deliveries.
• Delivery Time: Local deliveries within South Africa take 3-7 business days. International shipping times may vary.
• Tracking: Once your order is shipped, you will receive a tracking number via email.

3. Shipping Fees:

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping may apply to certain promotions or bulk orders.

4. Order Issues & Delays:

• If your order is delayed beyond the estimated delivery time, please contact us for assistance.
• Kula Media is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Address Accuracy:

• Please ensure that your shipping details are accurate to avoid delays or lost shipments.
• We are not responsible for orders shipped to incorrect addresses provided by customers.

For any inquiries, feel free to reach out to our support team at admin@kulamedia.co.za.